Terms of service

Who we are

Get Pet Legends is operated by Etienne Lingenheld, 26 Boulevard du brill, L-1281 Luxembourg, Luxembourg - contact hello@getpetlegends.com.

These terms apply when you use Get Pet Legends (the website, apps and related services) and when you place an order with us (“we”, “us”). By using the service or placing an order you agree to them. Nothing in these terms limits rights you have under the consumer laws of your country.

The service

You upload a photo of your pet, choose a style, and our AI creates a portrait with a title and short legend. Previews are free, watermarked and limited per day. You can order printed products made from your portrait and, on our website, a high-resolution digital file on its own. Every physical order includes the high-resolution digital file at no extra cost.

AI-generated content

Portraits, titles and legends are generated automatically by AI. They may contain mistakes or not look exactly like your pet - that's why you see a free preview before buying. Titles and legends are playful fiction. Please report anything inappropriate with the “Report this image” button.

Your photos and acceptable use

• Only upload photos you took or have the right to use.
• Upload photos of pets. Don't upload photos that are illegal, hateful, sexual, violent or that show other people without their permission.
• Don't misuse the service, for example by automating requests to get around limits.

We may refuse or remove content, or limit access, if these rules are broken.

Who owns what

You keep all rights to your photos. You give us permission to use them only to provide the service (creating your portrait and producing your order). You may use your portrait for personal purposes, including printing, gifts and sharing on social media. Reselling portraits or using them commercially requires our written permission. We will not use your photo or portrait in our advertising without asking you first.

Orders, prices and payment

• Prices are in US dollars and include shipping. Payment is processed securely by Stripe.
• The checkout page shows the main characteristics of what you order and the total price before you pay. The contract is concluded when your payment is confirmed; we then send a confirmation by email.
• If we can't produce or deliver an order (for example to an unsupported address), we will cancel it and refund you in full.
• Import duties or taxes for some international destinations may be charged by the destination country.

Right of withdrawal (EU and UK consumers)

Consumers in the EU and the UK normally have 14 days to withdraw from an online purchase. The law makes two exceptions that apply to Get Pet Legends:

• Personalised physical products. Every print, canvas, poster, mug and blanket is made to order from your pet's portrait, so it is exempt from the right of withdrawal (Article 16(c) of Directive 2011/83/EU). You can still rely on the legal guarantee below and on our remake promise.
• Digital content (the Digital HD file). The right of withdrawal ends when the download is supplied only if, before paying, you expressly asked for immediate delivery and acknowledged that you would lose the right (Article 16(m) of Directive 2011/83/EU). We ask for this on the checkout page and confirm it in your confirmation email. Without that consent and acknowledgement, you keep your 14-day right.

Where a right of withdrawal applies, email hello@getpetlegends.com within 14 days with a clear statement that you are withdrawing (you may use this sentence: “I withdraw from my contract for the following order: [order date, email used]”). We refund all payments within 14 days of receiving it, using your original payment method.

Legal guarantee

You benefit from the legal guarantee of conformity: if a physical product is defective or not as described, we are responsible for any lack of conformity that appears within 2 years of delivery (Directive (EU) 2019/771), and for digital content under Directive (EU) 2019/770. Remedies are repair or replacement, or a price reduction or refund. Our remake promise is in addition to these rights and never limits them. Damaged, defective or misprinted items are always covered - see our refunds and remakes policy and shipping information.

Share links

Portrait pages are reachable by anyone with the link. Don't share the link if you want to keep a portrait private, and you can delete your portraits at any time from the privacy page.

Liability

We provide the service with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for an order is limited to the amount you paid for it. Nothing here excludes or limits liability that cannot be excluded or limited by law, including the legal guarantee.

Complaints and disputes

Please contact us first at hello@getpetlegends.com - we answer within a few business days. If we can't resolve a complaint together, consumers may contact the Luxembourg consumer mediation service (Service national du Médiateur de la consommation), and consumers elsewhere in the EU can get free help from their national European Consumer Centre.

Changes and law

We may update these terms; the version in force when you order applies to that order. These terms are governed by the laws of Luxembourg. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you live, and you may bring proceedings in the courts of that country.

Contact

Get Pet Legends is operated by Etienne Lingenheld, 26 Boulevard du brill, L-1281 Luxembourg, Luxembourg - contact hello@getpetlegends.com.